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Website: https://arjunagroup.in
Business Name: Arjuna Group
Location: Hyderabad, Telangana, India
Privacy Contact: arjunagroup.in@gmail.com
Effective Date: 22 October 2026
Last Updated: 22 October 2026

1. Introduction

Arjuna Group (“Arjuna Group,” “ArjunaGroup.in,” “we,” “our,” or “us”) respects the privacy of individuals and organizations that visit our website, contact us, purchase our services, use our tools, or interact with our business.

We provide global email solutions and related technology services, including email infrastructure, SMTP services, dedicated email servers, email marketing and campaign management, IP and domain warmup, email deliverability consulting, email verification, mailing-list cleaning, managed email hosting, software, APIs, online tools, training, technical support, and related consulting services.

In providing these services, we may collect and process personal information relating to website visitors, prospective customers, existing customers, their employees and representatives, email recipients, business partners, resellers, and other individuals whose information is submitted to or processed through our services.

This Privacy Policy explains the categories of information we may collect, how we obtain and use it, when we disclose it, how we approach data retention and security, and how individuals may exercise applicable privacy rights.

We aim to handle personal information responsibly, use it for appropriate business and service-related purposes, and apply safeguards proportionate to the nature of the information and the services provided.

This policy should be read together with any applicable service agreement, terms of service, order documentation, data processing agreement, or other privacy notice that applies to a particular service.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed in connection with:

Our website, https://arjunagroup.in, and any associated pages or online properties operated by Arjuna Group.
Enquiries, contact forms, quotation requests, business communications, and customer support.
Email infrastructure, SMTP, dedicated email servers, and managed hosting services.
Email marketing, campaign management, email delivery, and deliverability consulting.
IP warmup, domain warmup, email warmup, sender reputation analysis, and related services.
Email verification, mailing-list cleaning, bounce analysis, and deliverability diagnostics.
Software applications, APIs, online tools, and related technical services.
Training, consulting, reseller arrangements, white-label services, and business partnerships.
Billing, payments, account administration, and other activities associated with our business relationship.

Some services may be subject to additional contractual terms or service-specific privacy notices. If a separate agreement establishes specific requirements for customer data processing, that agreement will apply to the extent stated in its terms and permitted by applicable law.

This policy does not automatically govern websites or services operated independently by third parties, even where those services are linked from our website or used in connection with our operations.

3. Our Role in Processing Personal Information

Depending on the service and the purpose of processing, Arjuna Group may act in different capacities.

3.1 Information Processed for Our Own Business Purposes

When we collect information to manage our website, respond to enquiries, administer customer relationships, process payments, communicate with customers, or promote our own services, we generally determine the purposes and relevant means of processing.

Where applicable law uses the term data controller, data fiduciary, or a similar term, our role will depend on the specific processing activity and the applicable legal framework.

3.2 Information Processed on Behalf of Customers

When a customer uses our services to manage email campaigns, operate email infrastructure, verify email addresses, clean mailing lists, analyze delivery results, or perform similar activities, we may process information on that customer's behalf and according to their instructions.

In these circumstances, the customer may determine why the information is collected and how it should be used, while Arjuna Group provides the relevant technical or operational service.

Customers are responsible for ensuring that they have the necessary rights, permissions, notices, consents, or other lawful grounds to provide personal information to us and to instruct us to process it.

Where required, a separate data processing agreement may establish the parties' responsibilities, processing instructions, confidentiality obligations, security requirements, subprocessors, assistance with privacy requests, and deletion or return of information.

Our role must be assessed for each service rather than assumed to be identical across all activities.

4. Personal Information We May Collect

The information we collect depends on how you interact with us, which services you use, and the information necessary to provide those services.

4.1 Identity and Business Contact Information

We may collect:

Name and business or professional title.
Company or organization name.
Business email address.
Telephone number and other contact details.
Business address and billing address.
Account registration information.
Communication preferences.
Information provided in enquiry forms, quotations, proposals, or business correspondence.

4.2 Account and Authentication Information

To establish and administer accounts, we may process usernames, account identifiers, authentication records, access permissions, and related account information.

Depending on the service, we may also handle credentials, SMTP authentication details, API keys, access tokens, or other technical secrets required to connect systems.

Customers should not send passwords, API secrets, or other sensitive credentials through ordinary email or public communication channels unless an approved method specifically permits it. Credentials should be handled through appropriate secure mechanisms, and access should be restricted to authorized personnel and systems.

4.3 Email Addresses and Mailing Lists

Our email-related services may involve email addresses and associated information supplied by customers, including recipient names, mailing-list records, subscription information, suppression records, and verification results.

Such information may relate to customers' subscribers, prospective customers, employees, business contacts, or other email recipients.

We may process this information to provide services requested by the customer, such as email verification, campaign management, delivery processing, bounce analysis, suppression management, or list cleaning.

We do not treat the mere possession of an email address as proof that its owner has consented to receive marketing messages.

4.4 Email Campaign and Delivery Information

When providing email infrastructure, campaign management, or deliverability services, we may process technical and performance information such as:

Sending and delivery timestamps.
Delivery attempts and delivery status.
Hard bounce and soft bounce responses.
SMTP response codes and diagnostic messages.
Opens, clicks, and other campaign engagement events, where tracking is enabled.
Spam complaints, unsubscribe events, and suppression records.
Sending volumes, sending patterns, and campaign statistics.
Sender reputation indicators and deliverability reports.
Email authentication and configuration results, including SPF, DKIM, and DMARC information where relevant.

This information may be used to operate services, troubleshoot delivery problems, identify invalid addresses, improve sending practices, investigate abuse, and help customers assess campaign performance.

4.5 Email Content and Message Metadata

Depending on the service configuration and the instructions provided by a customer, we may process email headers, sender and recipient addresses, subject lines, message identifiers, delivery metadata, and email content required to provide the service.

For example, message content may pass through infrastructure used to deliver email, or it may be supplied for troubleshooting, campaign management, or technical support.

Access to email content should be limited to what is reasonably necessary for the relevant service, support request, security investigation, or other authorized purpose.

Customers should not submit confidential, sensitive, or legally protected information unless the service is appropriate for that information and the applicable terms permit its processing.

4.6 IP Addresses, Domains, and Technical Information

We may process information associated with sending infrastructure, domain names, IP addresses, DNS records, mail servers, authentication settings, connection attempts, server logs, and technical configurations.

This information may relate to a customer's infrastructure, our infrastructure, or systems that communicate with our services.

We use such information to configure and operate services, analyze email delivery, identify technical errors, diagnose reputation issues, maintain system integrity, and investigate suspicious activity.

Technical information may sometimes be linked to an identifiable person or account and may therefore qualify as personal information under applicable law.

4.7 Billing and Transaction Information

We may collect information required to prepare quotations, issue invoices, record transactions, administer subscriptions, maintain accounting records, and address billing enquiries.

Payment card details or other payment credentials may be handled by an external payment provider if that provider is used for a transaction. The actual information collected and the party responsible for handling it depend on the payment method and provider.

We will not claim that payment information is processed exclusively by a third party unless our payment arrangements have been verified.

4.8 Website Usage, Cookies, and Analytics

When you visit our website, certain information may be collected automatically through server logs, cookies, analytics tools, or similar technologies.

Depending on the tools in use, this may include:

IP address and approximate location derived from it.
Browser type, device type, and operating system.
Pages visited and time spent on pages.
Referring pages and navigation patterns.
Website interactions and diagnostic events.
Cookie identifiers and similar online identifiers.
Information relating to website performance and errors.

The specific information collected depends on our website configuration, hosting provider, and enabled analytics or tracking technologies.

4.9 Customer Support and Communications

We may retain information provided through email, support requests, contact forms, telephone communications, consultations, feedback, complaints, and other interactions.

This may include the contents of communications, attached diagnostic information, service history, and details necessary to investigate and resolve a request.

4.10 Information Received from Third Parties

Where appropriate and permitted, we may receive information from hosting providers, email service providers, payment providers, business partners, referral sources, technical integrations, and other service providers.

We may also receive technical information from external email systems or domain services when necessary to diagnose delivery or configuration issues.

We do not assume that information obtained from a third party is accurate, complete, or lawfully collected merely because it has been supplied to us.

5. How We Collect Information

We may collect information through the following methods:

Directly from you: When you contact us, register an account, purchase a service, submit a form, request support, or communicate with our team.
Through customer instructions: When customers upload mailing lists, configure email campaigns, connect infrastructure, or submit data for verification or analysis.
Automatically: Through website logs, cookies, analytics tools, technical systems, and service operations.
From service providers: Through hosting, payment, email delivery, analytics, and other integrations used to provide or administer our services.
From business partners: Through referrals, reseller arrangements, white-label partnerships, or other business relationships.
From technical sources: Through SMTP responses, DNS records, email authentication checks, and related delivery diagnostics.

The source and method of collection may vary by service. Where required by applicable law, we will provide additional information about the collection and use of personal information.

6. Purposes for Which We Use Information

We may use personal information for the following purposes, subject to applicable law and any relevant customer instructions.

6.1 Providing and Maintaining Services

We use relevant information to:

Create and administer customer accounts.
Configure and operate email infrastructure.
Provide SMTP, dedicated server, and managed hosting services.
Process and manage authorized email campaigns.
Perform email verification and mailing-list cleaning.
Conduct IP, domain, and email warmup activities.
Diagnose delivery problems and improve deliverability.
Generate technical reports and campaign statistics.
Provide software, API access, and online tools.
Deliver training, consulting, and technical support.

6.2 Customer Communication and Administration

We may use contact and account information to respond to enquiries, send quotations, confirm orders, communicate service changes, address support issues, and administer contractual relationships.

We may also contact customers about account security, billing, service interruptions, technical maintenance, or other information necessary for the operation of their services.

6.3 Billing and Business Records

We may process relevant information to issue invoices, record payments, manage accounts receivable, maintain accounting records, prevent transaction errors, and satisfy applicable business or tax obligations.

6.4 Security, Abuse Prevention, and Deliverability

We may use technical logs, account records, sending patterns, bounce information, abuse reports, and other relevant data to:

Protect our systems and services.
Detect unauthorized access and suspicious activity.
Investigate spam complaints and misuse.
Identify invalid or problematic recipient addresses.
Enforce sending limits and service restrictions.
Investigate potential fraud or violations of service terms.
Troubleshoot technical failures.
Protect the reputation and operational reliability of email infrastructure.

6.5 Website Improvement and Analytics

We may analyze website traffic, usage patterns, errors, and performance to understand how visitors use our website and to improve its functionality, content, accessibility, and reliability.

Where applicable, cookies and tracking technologies will be used in accordance with relevant consent requirements and the controls made available to visitors.

6.6 Marketing and Business Development

We may use appropriate business contact information to share service updates, relevant offers, educational content, newsletters, and information about our email solutions.

Marketing communications will be handled in accordance with applicable law, the permissions or preferences recorded for the recipient, and any required consent or opt-out mechanisms.

We do not intend this provision to authorize unsolicited bulk marketing to people who have not lawfully agreed to receive it.

6.7 Legal Obligations and Dispute Resolution

We may process information when necessary to comply with applicable legal obligations, respond to lawful requests, establish or defend legal claims, enforce agreements, or protect our legal rights.

6.8 Other Purposes

If we intend to use personal information for a materially different purpose, we will assess whether additional notice, consent, authorization, or another legal basis is required.

7. Legal Grounds for Processing

The legal grounds for processing depend on the applicable law, the type of information, the purpose of processing, and the role Arjuna Group performs.

Depending on the circumstances, processing may be based on:

Performing a contract or taking steps requested before entering into a contract.
Consent, where consent is required and has been validly obtained.
Compliance with applicable legal obligations.
Other lawful grounds recognized by the relevant jurisdiction.
Instructions from a customer where we act as a service provider or processor.

We do not assume that one legal basis applies to every activity or every country.

Where consent is the applicable basis, we will seek to obtain it through an appropriate mechanism, maintain relevant records where required, and provide a way to withdraw it where applicable law requires or provides for withdrawal.

Withdrawal of consent does not necessarily invalidate processing that lawfully occurred before withdrawal. It may, however, affect our ability to continue a particular activity or service.

8. Email Marketing, Recipient Lists, and Customer Responsibilities

Email services require particular care because they may involve information about people who are not direct customers of Arjuna Group.

Customers who upload or otherwise provide email addresses, recipient lists, subscriber records, or campaign information are responsible for ensuring that their use of the information is lawful.

Depending on the circumstances, this includes responsibility for:

Collecting recipient information through appropriate and lawful methods.
Providing required privacy notices.
Obtaining consent or establishing another applicable lawful basis for marketing.
Maintaining accurate subscription and suppression records.
Honoring unsubscribe requests and applicable objections.
Removing invalid, outdated, or inappropriate recipient records.
Respecting applicable email marketing and anti-spam laws.
Ensuring that campaign content, sender identity, and sending practices are lawful.
Avoiding purchased, harvested, deceptive, or otherwise unlawfully obtained recipient lists.
Responding appropriately to complaints and requests from recipients.

Arjuna Group may provide email verification, list cleaning, bounce analysis, and deliverability recommendations. These services do not guarantee that an address belongs to a consenting recipient, that a campaign is lawful, or that a message will reach the inbox.

An address that appears technically deliverable may still be unsuitable for marketing. Likewise, a successful verification result does not replace permission checks, suppression-list checks, or compliance with applicable law.

We may suspend, restrict, or refuse services where we reasonably identify activity that presents a material security, abuse, legal, or service-integrity risk, subject to applicable contractual terms and law.

9. Cookies and Similar Technologies

Our website uses or may use cookies, analytics, and similar technologies to support website functionality, understand usage, improve performance, and, where enabled, measure marketing effectiveness.

Cookies are small data files or identifiers stored on or accessed through a visitor's device. Similar technologies may collect information about browser activity or interactions with website content.

9.1 Types of Cookies

Depending on the technologies actually enabled, cookies may include:

Essential cookies: Necessary for core website functionality, security, or user-requested features.
Functional cookies: Used to remember preferences or improve the user experience.
Analytics cookies: Used to understand traffic, page usage, performance, and visitor interactions.
Advertising or marketing cookies: Used, where enabled, to measure campaigns or support relevant advertising.

These categories describe common cookie purposes and do not confirm that every category is currently deployed on our website.

9.2 Managing Cookie Preferences

You may be able to manage or delete cookies through your browser settings. Where a cookie preference or consent tool is provided, you may also use it to manage the relevant choices.

Blocking certain cookies may affect website functionality.

Where applicable law requires consent before non-essential cookies or similar technologies are used, we will assess and implement the necessary consent controls. The specific cookies, providers, purposes, and retention periods should be described in a separate Cookie Notice or cookie preference interface where appropriate.

9.3 Third-Party Analytics

If third-party analytics or tracking tools are enabled, those providers may collect information through their technologies in accordance with their own privacy documentation and the configuration of our website.

The identity of the providers and the precise data collected must be verified against the tools currently installed on our website.

10. When We Share Personal Information

We do not treat personal information as information that may be disclosed without a legitimate purpose. We may disclose or make information available to the following categories of recipients when appropriate and permitted.

10.1 Service Providers and Subprocessors

We may use third-party providers for:

Website hosting and cloud infrastructure.
Email delivery and server operations.
DNS, domain, and technical infrastructure services.
Software, API, and system integrations.
Payment processing and billing.
Website analytics and performance monitoring.
Customer support and business communications.
Security, backup, and related operational functions.

These providers may process personal information to perform services for us or, where applicable, directly for customers.

Where required, we will assess appropriate contractual terms, confidentiality obligations, security measures, and data-processing arrangements.

10.2 Customer-Authorized Recipients

When providing services on behalf of a customer, we may transmit information to email recipients, connected platforms, or other destinations specified or authorized by that customer.

For example, campaign data may be transmitted to designated recipients as part of an authorized email delivery service.

10.3 Business Partners and Resellers

Where a service is delivered through a reseller, agency, or white-label partner, relevant information may be shared with that partner to establish accounts, administer services, provide support, or fulfill contractual obligations.

The information shared should be limited to what is appropriate for the relevant business arrangement.

10.4 Legal, Regulatory, and Safety-Related Disclosures

We may disclose information where reasonably necessary to comply with applicable law, respond to a valid legal process, protect the rights or safety of individuals, investigate suspected fraud or abuse, or establish or defend legal claims.

We will assess the legitimacy and scope of requests as appropriate and subject to applicable legal obligations.

10.5 Business Transfers

If our business or a material part of it is involved in a merger, restructuring, sale, acquisition, or transfer of assets, relevant information may be disclosed to the parties involved, subject to applicable confidentiality and privacy requirements.

10.6 Other Disclosures

We may disclose information where you have requested or authorized the disclosure, or where another lawful basis permits it.

We do not claim that personal information is never shared with third parties. The categories of providers, services, and recipients involved depend on the services you use and our actual operational arrangements.

11. International Data Transfers

Arjuna Group serves customers in India and may provide services to customers in the United States, United Kingdom, European Union, and other jurisdictions.

Our hosting and infrastructure providers may store or process information in countries other than India. The actual locations depend on the providers, service configurations, and contractual arrangements in use.

Where personal information is transferred across borders, we will assess the requirements that apply to the relevant transfer, including any applicable restrictions, contractual safeguards, authorization requirements, or other legal conditions.

For example, where the European Union's General Data Protection Regulation applies, international transfers may be subject to its Chapter V requirements. The GDPR's territorial scope is determi

Privacy Policy